Design/Image Guidelines

Please read and follow all instructions below before ordering.

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WE CAN NOT PRINT Trademarked images (NFL, Disney, fashion brands, college/universities, etc), screenshots, and watermarked images without written permission from the trademark/copyright owner.  These images will be removed from your order and WILL NOT be printed.  If your entire order contains these images, it will be canceled and refunded.  If you have the proper permission, written proof should be emailed to info@urbanrose.biz.

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• A transparent PNG at 300 DPI sized at the size of the transfer or larger

• Acceptable file types: .png, (We are not responsible for any colour issues, backgrounds, etc.)

• DO NOT MIRROR YOUR ARTWORK.  Our software does this automatically.

• Send your artwork at the exact size you want it printed. 

• Remove the background before submitting your artwork. If you do not want the background around your image to be printed, remove it, otherwise, it will be printed. 

• Our printer does print white ink, if your image has a white square/box around it, it will print

• Outlines/lines must be at least .02pts in width or the adhesive can not adhere to the art and will not transfer to your garment properly.

• All fonts should be converted to curves and flattened

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IF THE ARTWORK DOES NOT MEET THE REQUIREMENTS, WE RESERVE THE RIGHT TO CANCEL YOUR ORDER. 

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Return Policy: We are unable to offer returns or exchanges as all items are printed as orders come in with your specifications.

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IMPORTANT: 

Colours: We are not responsible for colours. You must check your colours -- we do not match colours and we do not check colours for you.  CMYK colour mode is recommended. 

Small, Fine Print: Words less than 0.35 inches tall may not print out well and will most likely not transfer onto the garment. Fine, tiny details will not adhere to the transfer. Be sure to add a stroke and make any fine details thicker for best results. We are not responsible for artwork that falls below the minimum requirements.

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Transparency effects:  Transparency, see through effects and drop shadows do not work for DTF. Please take off any shadow or gradient effects as it will not print as you see on the screen.

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Resolution: Artwork needs to be created in 300 DPI for best print quality. Images with lower quality will not print well and may appear blurry or pixelated.

The printing process needs a high quality image to have a clean and neat image. Check your edge quality and watch out for pixeled edges in your images, they will print and appear as a white outline around the perimeter of your design. You can avoid this with high resolution art. 

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Vulgar or Offensive Words or Images:  Basic rule to go by is if the average person is not comfortable having the image or phrase viewed by a 10 year old child we reserve the right to cancel and refund your order.